Frequently asked questions
What is your returns policy?
We understand you may change your mind from time to time, our returns policy allows 30 days for the return of unwanted items. Please note that we do not offer free returns. For full details, please refer to our complete Returns Policy.
When will I get my order?
Our free Express Delivery is next working day delivery, if you order before 2pm. However, from time to time, factors beyond our control sometimes do not allow us to dispatch the same day unfortunately. This is rare, and we endeavour to dispatch each and every parcel where possible in this pre agreed term.
How often should I change the filter in my boiling water tap?
If you live in a soft water area, this is required to be completed every 6th month. Hard water areas must be at least every 4th month, however we strongly recommend every 3rd month for optimum performance and maintenance.
What are the benefits of having a boiling water tap?
An instant boiling water tap allows you to use just the right amount of water you need, which can help conserve both water and electricity compared to a typical kettle. Because of the innovative boiler, the tank can maintain a full 2.4 litres of water hot to 98.9 degrees all day for the same price as boiling a kettle once.